Terms and conditions

Legal Notice

Name of company

Tranquil Retreats Limited

Registered office

193 High Street, Essex, England, RM11 3XT

Contact details

Phone +44 (0) 7984665331
Email : info@tranquil-retreats.com

Business ID no.

15506736

Place of registration:

Registered in England and Wales (UK)

Part 1: Terms of Use & Disclaimers

Part 2: Booking terms and conditions

Part 3: Subscription Fees

Part 4: Industry-Specific Requirements

Part 1: Terms of Use & Disclaimers

1. Introduction and Acceptable Use

These Terms of Use govern your use of Tranquil Retreats Limited
(“www.tranquil-retreats.com”). By accessing the Site, you agree to use it only for lawful purposes.
  • Prohibited Conduct: You must not use the Site to transmit malicious software, engage in data mining, or attempt unauthorised access to our systems.
  • Intellectual Property: All content, including text, logos, and graphics, is the property of Tranquil Retreats Limited and is protected by copyright laws.

2. General Legal Disclaimer

  • "As Is" Basis: The information on this website is provided for general information purposes only. While we strive for accuracy, we make no warranties or guarantees regarding the completeness or timeliness of the content.
  • No Professional Advice: Content on this site does not constitute professional [Legal/Medical/Financial] advice. Always seek independent medical guidance where necessary.
  • Limitation of Liability: To the fullest extent permitted by law, Tranquil Retreats Limited shall not be liable for any direct, indirect, or consequential loss arising from your use of the Site.

3. External Links Disclaimer

The Site may contain links to third-party websites. We have no control over the nature or content of these sites and do not necessarily endorse the views expressed within them.

Part 2: Booking Terms & Conditions

4. Booking Procedure & Contract Formation

  • How to Book: Bookings are made via our website or email. We accept queries over the phone, but a confirmed booking will need to be made via our website. A booking is considered confirmed only once we have received your payment and you receive a Booking Confirmation from us.
  • Accuracy: You are responsible for ensuring that all details provided during the booking process (dates, contact info, guest numbers) are accurate.
  • Payment: Full payment is required at the time of booking to secure your slot. All prices shown are in full unless otherwise stated.

5. Amendments and Rescheduling (Exchange Policy)

Customer Requests: If you wish to change your booking date or time, please notify us at least [e.g., 48 hours] in advance.
Availability: Changes are subject to availability. If we cannot accommodate your new requested time, the original booking remains valid unless cancelled under Section 3.
Admin Fees: We reserve the right to charge a small administration fee of a maximum of £5 for any manual changes made to a confirmed booking.

6. Cancellation & Refund Policy

Your Right to Cancel:
  • More than 7 days notice: You are entitled to a full refund [minus any non-refundable card processing fees].
  • Between 48 hours and 7 days notice: You are entitled to a [50%] refund or a credit note for a future booking.
  • Less than 48 hours notice: No refund will be issued for “late” cancellations or no-shows.
  • In accordance with the Consumer Contracts Regulations, if you book online, you have a 14-day right to cancel for a full refund, unless the service date falls within those 14 days and you have explicitly requested the service to begin.
  • Our Cancellations: If we must cancel your booking due to unforeseen circumstances (e.g., staff illness or technical failure beyond our control), we will offer you a full refund or the option to reschedule at no extra cost.

7. Late Arrivals and No-Shows

  • Please arrive 5 minutes before your scheduled time. If you are late, your booking may be shortened or cancelled without a refund to avoid disrupting subsequent clients.

8. Liability & Force Majeure

  • We are not liable for any failure to perform our obligations where such failure results from any cause beyond our reasonable control (e.g., extreme weather, power outages).

Part 3: Subscription Fees

9. Subscription & “Hidden Fees” Disclosure (DMCC Act 2024)

Subscription Terms & Cancellation

10. Clear Pricing: The price shown at checkout in (£) is the total cost, including all mandatory taxes and fees. There are no hidden “drip” charges.
11. Auto-Renewal: Your subscription will automatically renew on day of purchase, each month or year depending on option chosen. You will be charged the same amount in (£) using your original payment method unless stated on our website or notified by email.
12. Reminder Notices: You will be sent a reminder email 7 days before your subscription renews or before any introductory trial period ends.
13. Easy Cancellation: You can cancel your subscription at any time with no exit fees. To cancel:
  • Log in to "My Account" > "Subscriptions" > Click "Cancel".
  • Or, email info@tranquil-retreats.com with the subject "Cancel Subscription".
14. Refund Rights: Under the DMCC Act, you have a 14-day cooling-off period following your initial purchase and any subsequent 12-month renewal.

Part 4: Industry-Specific Requirements

15. Review Verification Disclosure (DMCC Act 2024 Compliance)
  • Verification Process: We take reasonable and proportionate steps to ensure our reviews reflect genuine consumer experiences.
  • Incentivised Reviews: We clearly disclose if any reviewer received an incentive (e.g., a discount or free product) in exchange for their feedback.
  • Review & Testimonial Policy To ensure the integrity of our platform, all reviews are verified. We do not allow employees or paid third parties to submit fake reviews. We are committed to transparency and the integrity of our customer feedback. All reviews and testimonials displayed on this website are provided by genuine customers based on their actual experience with our services. We take reasonable and proportionate steps to verify these claims by matching them against our internal customer records. We do not solicit fake reviews, and we do not suppress genuine negative feedback. Any review that has been incentivised (e.g. through a discount or gift) is clearly labelled as “Incentivised” to ensure you can make an informed decision.
16. Accessibility Statement (WCAG2.2 AA Standards)
Our Commitment: Tranquil Retreats is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
  • Compliance Status: This website is partially compliant with the WCAG 2.2 AA standard.
  • Known Limitations: Some older PDF documents may not be fully accessible by screen readers.
Contact for Accessibility: If you experience difficulty using our site, please contact us at info@tranquil-retreats.com.

Measures to Support Accessibility:

  • We include accessibility as part of our mission statement.
  • Our site is tested regularly by our web developers using various tools and manual screen-reader testing.

Known Limitations:

  • Example: Some older PDF documents may not be fully accessible. We are working to convert these to HTML pages as soon as practically possible by the end of 2026.
Feedback & Contact:
We welcome your feedback. If you encounter accessibility barriers, please contact us at info@tranquil-retreats.com/+44 (0) 7984 665331 . We aim to respond within 1-2 business working days.
17. AI and Automation

We do not use AI automation or generated material for practices and offering. 

The only time we may use AI is for the generation of videos, however all voiceovers and humans in videos are genuine and created by a human and not AI generated. We do not use enhancers or similar for any our work.

Reviewed 31/03/2026