Tranquil Retreats Limited Privacy Notice
This privacy notice tells you what to expect us to do with your personal information:
Contact details
Telephone: 07984665331
Email: info@tranquil-retreats.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Date of birth
- Health information (including dietary requirements, allergies and health conditions)
- Health and safety information
- Website user information (including user journeys and cookie tracking)
- Records of meetings and decisions
- Information relating to compliments or complaints
We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:
Any personal data you may provide via our Enrolment forms.
- Health information
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Purchase history
- Account information, including registration details
- Marketing preferences
We also collect or use the following special category information for the operation of customer accounts and guarantees. This information is subject to additional protection due to its sensitive nature:
- Health information
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Records of consent, where appropriate
We also collect or use the following special category information for service updates or marketing purposes. This information is subject to additional protection due to its sensitive nature:
- Health information
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Any other personal information required to comply with legal obligations
- Health and safety information
- Safeguarding information
We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature
- Health information
We collect or use the following personal information for dealing with queries, complaints or claims
- Names and contact details
- Payment details
- Account information
- Purchase or service history
- Information relating to health and safety
- Correspondence
We also collect the following special category information for dealing with queries, complaints or claims . This information is subject to additional protection due to its sensitive nature:
- Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
- Directly from you
How long we keep information
We do not retain your personal data for longer than is necessary. We will retain records (including session notes and contact details) for a period of 7 years.
We retain this information for the following reasons:
- Legal Reasons
- Insurance Compliance
- Professional Standards
Financial records (such as invoices and payment history) are kept for 6 years to comply with HMRC tax requirements.
After this period, all paper records are destroyed using a cross-cut shredder, and digital files are permanently deleted from secure storage.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
Sum Up
This data processor does the following activities for us: They process payments to and from us.
PayPal
This data processor does the following activities for us: They process payments to and from us.
FreshLearn
This data processor does the following activities for us: They act as a software-as-a-service (SaaS) provider, they handle minimal data to provide services but do not determine the purpose of that processing, acting only on instructions.
Others we share personal information with
- Other relevant third parties:
- MailChimp for sending marketing emails.
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: PayPal
Category of recipient: Online payment processing
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)
Organisation name: Fresh Learn
Category of recipient: E-learning software provider
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)
Organisation name: MailChimp
Category of recipient: Marketing purposes
Country the personal information is sent to: USA
How the transfer complies with UK data protection law: Mailchimp complies with UK data protection law (UK GDPR) primarily through certification under the UK-US Data Privacy Framework (DPF) and by incorporating Standard Contractual Clauses (SCCs) within their Data Processing Addendum.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
- Information Commissioner’s Office
- Wycliffe House
- Water Lane
- Wilmslow
- Cheshire
- SK9 5AF
Helpline number: 0303 123 1113
Reviewed and updated 31/03/2026